Shipping policy

Items are usually shipped within 5 business days. During busier periods(Christmas) this may be extended but we will do our best to ship within 5 days.

Frequently Asked Questions

Do you offer free shipping?

Yes, we provide free standard shipping on all orders over £55. For orders under £55, a small shipping fee applies, which will be shown at checkout.

What is your refund policy?

If you're not completely satisfied with your purchase, you can return it within 25 days for a full refund. Please ensure the item is unused and in its original packaging.

How long does it take for my purchase to arrive?

We know you're eager to recieve your stitch and ember pieces! Orders are usually shipped within 5 business days. You will receive notification once your order is on it's way.